FAQ

Most common questions

Yes you can. In your gallery, you’ll see a button which says ‘Upload’ where you can upload videos and photos stored on your computer / phone.

Each individual has control over their own content once it’s in the gallery, so they can withdraw their own content if they wish to. Also, the crew leader/s have control over the content too, so you can assign these people to manage the gallery for you, or manage it yourself.

Your guests will want to do this well and most will know their way around a phone camera. Phone camera quality is improving all the time and they now include stabilization technology. However, for the stuff that is really shaky, we can stabilize clips, fix audio and adjust colour/brightness in the edit.

Your wedding gallery

Go to our website at www.vidicrew.com or download our app from the app store and simply press start wedding.

Go to our website at www.vidicrew.com or download our app from the app store and simply press join wedding.

People are capturing moments on their mobile phones all the time anyway, so all you need to do is ask them to capture and/or upload them using the Vidicrew app.

You have the option to delete your gallery. This will enable you to delete your gallery, no more uploads will be accepted and the current gallery content will be removed from our servers.

Gallery code

You can generate your own code by starting a wedding, or you’ll need someone to invite you to join their wedding.

Your gallery code expires 6-months from the date of your wedding. The gallery will be closed and all content removed from our servers.

Gallery

Yes you can. In your gallery, you’ll see a button which says ‘Upload’ where you can upload videos and photos stored on your computer / phone.

Yes, we have made it really simple for you to share to the best-known platforms via our app or website.

You can delete your gallery in your account settings when you log in on your laptop/desktop computer.

You can download your gallery content in batches via your gallery when you log in on your laptop/desktop computer. Or you can only download individual clips from your phone gallery.

Cost

It is completely free to capture and collect everybody’s mobile phone wedding content in your gallery.

No, it’s a free app. All you pay for is the gallery code to allow people to access and upload to your gallery.

Using the service

It's so easy...You and your guests will be capturing mobile phone content anyway. By using the Vidicrew app you ensure it is all collected safely in one place. So all you need to do is download the app and let people know about it, that’s it. Just go for it, enjoy and see all the fun come together!

It is highly likely that your guests will be capturing mobile phone videos and photos of your wedding, including the build-up! You won’t see it all because people don’t send it and it’s a hassle for you to chase. By using Vidicrew, our app allows you to easily collect these moments into one online gallery, so you don’t miss a thing...and it’s free! Why wouldn’t you use Vidicrew?

What’s more! You can also use our professional editing team to transform the videos into a fun and personal wedding film captured by your loved ones 🙂

Any smartphone with access to the Apple Store or Google Play Store is compatible with Vidicrew. iPads and tablets are compatible too.

No you can upload videos with any internet connection and we also give you the option to choose ‘Upload later’ so you can save on your data and only upload when you have a wi-fi connection.

That is fine, you can keep capturing content and choose to Upload later. Then upload when you do have a strong internet connection.

Press share with friends on the website or app and a template message will be provided.

Of course. You can do this in your online gallery.

By default the gallery is open for everybody you invite to see, however you do have the option to make it private, so only crew leaders can see the content being uploaded in there.

Yes, your own content is saved into your phone gallery, as well as the Vidicrew gallery.

Each individual has control over their own content once it’s in the gallery, so they can withdraw their own content if they wish to. Also, the crew leader/s have control over the content too, so you can assign these people to manage the gallery for you, or manage it yourself.

Yes, providing you can access the Apple app store or Google play store, you can download and use our app for free.

Create a film FAQ’s

Of course you can, just let us know. We’ll simply deal with you as the main customer and you can pass the final edit onto the lucky recipient when it’s complete 🙂

No but if you choose to have your content edited into a professional film, we suggest you make sure the content is uploaded as soon as possible so our editors have everything to work with.

We allow 5-days from your wedding date for the edit to be completed. Beyond that, you can choose whichever date you wish to receive it.

Each film comes with one free re-edit to request any changes.

You can cancel your order and receive a full refund up to 60-days before your wedding date.

Your guests will want to do this well and most will know their way around a phone camera. Phone camera quality is improving all the time and they now include stabilization technology. However, for the stuff that is really shaky, we can stabilize clips, fix audio and adjust colour/brightness in the edit.