FAQ
Most common questions
People will be capturing moments on their mobile phones anyway, so all you need to do is ask them to do it with the Vidicrew app, they’ll just need the gallery code.
Yes you can. In your gallery, you’ll see a button that says ‘Upload’ where you can upload videos and photos stored on your phone or computer.
You can invite anyone to be a member of your gallery.
In the app you’ll find an ‘Invite’ option, which provides you with a QR code or link to copy and share.
New members then need to simply download the app and enter your gallery name when they join.
Feel free to share a link to join your gallery via your wedding display items or website.
Each individual has control over their own content once it’s in the gallery, so they can download their own content if they wish to.
The gallery leader (person who started the gallery) has control over all of the content and access. They can change the access of the other member, making them ‘leaders’ so they also have total control.
Each film comes with one free re-edit to request any changes.
Your wedding gallery
Go to the website at www.vidicrew.com or download the Vidicrew app from the app/play store and simply press ‘Start’.
Download the Vidicrew app from the app/play store and simply press ‘Join’.
People will be capturing moments on their mobile phones anyway, so all you need to do is ask them to do it with the Vidicrew app, they’ll just need the gallery name.
You have the option to delete your gallery under ‘My Account’. If you do this, no more uploads will be accepted and the current gallery content will be deleted forever.
Yes you can. There is an option to ‘Upload’ from your native phone camera library in the app.
You can store as much as you like once you have purchased one of our packages. Before then, you can use the ‘Try’ package which allows you to store 10 pieces of content.
You can delete your gallery in your account settings when you access it using your laptop/desktop computer or mobile phone browser but not from the app.
Yes. You can download all of the content from the app or desktop by clicking the download button.
Don’t worry when it comes to your final film, our editors can sort the content into chronological order, so the wedding story is told from start to finish 🙂
Using the service
It is highly likely that your guests will be capturing mobile phone videos and photos of your wedding, including the build-up! You won’t see it all because people don’t send it and it’s a hassle for you to chase. By using Vidicrew, our app allows you to easily collect these moments into one online gallery, so you don’t miss a thing. And our professional video editors transform your moments into your wedding film.
Any smartphone with access to the Apple Store or Google Play Store is compatible with Vidicrew. iPads and tablets are compatible too.
No, you can upload videos with any internet connection and we also give you the option to choose ‘Upload later’ so you can save your data usage and only upload when you have a wi-fi connection.
That is fine, you can keep capturing content and choose to Upload later. Then upload when you do have a strong internet connection.
Yep. Simply log into the gallery via the app or desktop and click download.
Only those you assign as Gallery Leaders can download all of the content in the gallery. Everyone else (Gallery Members) can only download their own content.
By default the gallery is open for everybody you share it with, however, you do have the option to make it private, so only gallery leaders can see and control the content being uploaded in there.
Yes, content you capture with the Vidicrew app also saves it in your native phone content gallery.
Yes, providing you can access the Apple app store or Google play store, you can download and use our app for free.
You and your guests are the best people to capture your wedding video. You know each other and you’ll make it more fun and personal. As much as we’d love to be there too, we won’t be attending but we often feel like we’ve been there after we finish editing 🙂
Cost
Our pricing page is on our main web pages.
No, it’s a free app. You only pay when you want to purchase one of our packages.
Packages
Yep. Do it!
No, but if you choose to have your content edited into a professional film, we suggest you make sure all the content is uploaded within a week of the wedding, so our editors have everything to work with.
We allow three weeks from your wedding date for the edit to be completed.
Each film comes with one free re-edit to request any changes.
You can cancel your order and receive a full refund any time before the wedding date.
Your guests will want to do this well and most will know their way around a phone camera. Phone camera quality is improving all the time and they now include stablisation technology. And we can stabilise clips, fix audio and adjust colour/brightness in the edit.
We will keep the gallery open for at least 3 years after your wedding date. Giving you more than enough time to download all of the content to keep.
Contacting us
You can use the Live Chat on this website or email us at hello@vidicrew.com